

the Insurance Fraud Bureau (IFB), a not-for-profit organisation specifically focused on the detection and prevention of organised fraud.In addition to improving their own anti-fraud systems, insurance firms fund industry initiatives, including: To protect honest customers, the industry has invested, and will continue to invest, significant resources in deterring and detecting insurance fraud.

However, fraud remains a significant threat to the industry. Insurers are committed to providing excellent service and paying all genuine claims as quickly as possible. Consequently, honest policyholders pay higher insurance premiums as the costs of fraudulent claims are passed on to customers.

Insurance fraud also impacts on society at large as valuable public resources, such as those in the NHS and courts, are spent on dealing with fraudulent cases. Insurance fraud is a serious crime which can result in serious consequences for fraudsters, who may find their future job prospects impacted, find it harder to acquire insurance and other vital financial services, obtain a criminal conviction and even face the prospect of imprisonment. At the other end, there are highly organised criminal gangs, for example fraudsters involved in ‘crash for cash’ motor fraud scams. At one end of the spectrum, fraud may be committed by opportunists, where people encounter an opportunity within their everyday lives to invent or exaggerate a claim or to deliberately or recklessly provide false information when applying for insurance. Insurance fraud cuts across every type of insurance. This is why insurers invest at least £200 million each year to identify fraud. It is estimated that a similar amount of fraud goes undetected each year. In 2020, insurers detected 96,000 dishonest insurance claims valued at £1.1 billion. " Report.Tackling insurance fraud remains an industry strategic priority.
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